The hard TQM is a part of TQM that based on technological advance to achieve the high efficiency of the process and improved quality of the products to increase customer satisfaction. The term “technical TQM” is also frequently used for hard TQM.
THE KEY ASPECTS OF HARD TQM
COMPUTER BASED DESIGN
The adoption of computer aided design to increase the design quality and achieve competitive advantage. The advancement in mechanically fields and utilization of computerized numerical control machines to increase the productivity with higher accuracy.
LOCAL AREA NETWORK
The technology aspect also play an important role in services and supporting role in manufacturing such as the adoption of the local area network significantly increase the effectiveness of the internal communication. The MIS system facilitates the organization to manage information that is valuable for organization.
Automation is one of the most influencing part that helps organizations to achieve competitive advantage in many ways. The option of the automation in industries is not less than a revolution because it significantly increased productivity in manufacturing and packing sector.
STATISTICAL PROCESS CONTROL
The most common perception of the TQM is the advanced way of the statistical process control but it is actually much wider than statistical process control but no doubt statistical process control is an important aspect that is considered a part of hard TQM. The statistical process control helps to measure the variation in process and then these variations are improved by using continuous improvement teams.
The statistical process control helps to improve the process but this improvement regardless of its magnitude not sure to provide competitive advantage because this improvement only based on that organization. So TQM suggested to also using benchmarking with competitors to view the competitive position and improvement required. Once organization define how much improvement minimum it need to achieved the competitive advantage then continuous improvement is used to achieved the required level.
This is most valuable part of the TQM because this is the ultimate philosophy of TQM to improve continuously to achieve sustainable competitive advantage. The continuous improvement is achieved by deploying improvement teams on different process of the organization.