organizational sustainability Archive

How TQM helps to improve organizational performance: A direct and indirect impact of soft and hard TQM

It is confirmed be most of the studies conducted by academic scholars and the practitioners that TQM improve the organizational performance but it is also concluded in academic literature the failure rate of TQM is higher and organizations unable to achieve the required results many times. There are various factors that influence on the results of TQM but one of them is the perception of …

ORGANIZATIONAL EXCELLENCE AND SUSTAINABILITY

Throughout the world organizations adopt business excellence frameworks to guide their business process and improvements required in it. Mostly literature described the main critical success factors as top leadership commitment, HRM, Process management, Training and education, communication, quality data reporting and customer satisfaction. Excellent companies during the process of achieving excellence and after achieving excellence faceĀ  a number of problems. The demand of better than …