organizational excellence Archive

TQM IMPLEMENTATION AND HARD TQM

The hard TQM is a part of TQM that based on technological advance to achieve the high efficiency of the process and improved quality of the products to increase customer satisfaction. The term “technical TQM” is also frequently used for hard TQM. THE KEY ASPECTS OF HARD TQM COMPUTER BASED DESIGN The adoption of computer aided design to increase the design quality and achieve competitive …

SUCCESSFUL IMPLEMENTATION OF TQM BY FOCUSING ON SOFT TQM

The term total quality management is emerged from the quality revolution of Japan and now it is considered as a collection of tools that help organization to improve it process to increase products quality and satisfied their customers by exceeding their expectation. The TQM implementation fails in many organizations because organizations overlook the soft TQM. Soft TQM is very important to achieve required results. The …

ORGANIZATIONAL EXCELLENCE AND SUSTAINABILITY

Throughout the world organizations adopt business excellence frameworks to guide their business process and improvements required in it. Mostly literature described the main critical success factors as top leadership commitment, HRM, Process management, Training and education, communication, quality data reporting and customer satisfaction. Excellent companies during the process of achieving excellence and after achieving excellence face  a number of problems. The demand of better than …