Major organizational change requires huge investments in energy, time and resources but many change programmes fail to meet expectations. It is estimated from the published data that success levels can be as low as 10%.
Leadership has a key role to play, both in setting direction, inspiring change throughout the organization and ensuring that implementation of change. Need to identify and define the change that is required. This is often linked to financial pressure.
Managing change also has its softer side. People are the essential contributor to successful change. Good communication play vital role in successful implementation of change.
Learning from previous attempts about the issues observed during planning and implementation is most important
Three main themes emerged as the centre for attention during the implementation of a change in any organization to achieve business excellence.
- Organizations should identify the triggers for change.
- The road map of change should be defined, which led to the identification of two sub-themes
- Leadership & direction
- Planning for change.
- How organizations implemented change.
During implementation organization resources, people behavior and system & control are key elements
MAIN DRIVERS FOR CHANGE
Main drivers for change subdivided into two categories
- Customer Requirements
- Demand from Other Stakeholders
- Regulatory Demand
- Market Competition
- Improving operational efficiency
- Need to improve the quality of products and services
- Process Improvement
COMMON ENABLERS OF CHANGE
- Data-led analysis is an important aspect
- Cross functional teams with high performers and the right skills
- Disciplined project management
- Clear accountability and goals
- Stakeholder management
- Process thinking
- Staff involvement
- Senior management commitment
COMMON BARRIERS TO CHANGE
- Changes in the organization (re-design)
- Lack of Communication
- General issues based on resistance to change
- Project management issues (silo thinking and delays)
- Too little top management involvement