Successful Change Management and Business Excellence

Major organizational change requires huge investments in energy, time and resources but many change programmes fail to meet expectations. It is estimated from the published data that success levels can be as low as 10%.

Leadership has a key role to play, both in setting direction, inspiring change throughout the organization and ensuring that implementation of change. Need to identify and define the change that is required. This is often linked to financial pressure.

Managing change also has its softer side. People are the essential contributor to successful change. Good communication play vital role in successful implementation of change.

Learning from previous attempts about the issues observed during planning and implementation is most important

THEMES

Three main themes emerged as the centre for attention during the implementation of a change in any organization to achieve business excellence.

  1. Organizations should identify the triggers for change.
  2. The road map of change should be defined, which led to the identification of two sub-themes
  • Leadership & direction
  • Planning for change.
  1. How organizations implemented change.

During implementation organization resources, people behavior and system & controlĀ  are key elements

MAIN DRIVERS FOR CHANGE

Main drivers for change subdivided into two categories

EXTERNAL DRIVERS

  • Customer Requirements
  • Demand from Other Stakeholders
  • Regulatory Demand
  • Market Competition
  • Shareholders

INTERNAL DRIVERS

  • Improving operational efficiency
  • Need to improve the quality of products and services
  • Process Improvement

Business excellence and change managment

COMMON ENABLERS OF CHANGE

  • Data-led analysis is an important aspect
  • Cross functional teams with high performers and the right skills
  • Disciplined project management
  • Clear accountability and goals
  • Stakeholder management
  • Process thinking
  • Communication
  • Staff involvement
  • Senior management commitment

COMMON BARRIERS TO CHANGE

  • Changes in the organization (re-design)
  • Lack of Communication
  • General issues based on resistance to change
  • Project management issues (silo thinking and delays)
  • Too little top management involvement

Leave a Reply