Human Resource Management and Total Quality Management

Human resource management is generally considered separate from other management philosophies. Their objective is to provide the most relevant and suitable employee to organization. Arrange educational seminars and conduct relevant training to update the knowledge and skill of their employee. These activities are necessary to achieve efficient results. Total quality management is a management philosophy which originated in Japan in some where 1950s and globally adopted in 1980s after very successful results in Japan. The results of global implementation are very poor. A lot of justifications are being purposed by different author but most of them agreed upon the roll of good human management practice in successful implementation of total quality management. Total Quality management is classified into two types of tools. One is hard TQM and other is soft TQM. Soft TQM is also focus on human resources of the organization.

Gunasekaran (1999) develops a conceptual model for the implementation of TQM. The model presents seven major strategies in the successful implementation of TQM. Of these, six are related to HRM.


An empirical study was conducted by Ching-Chow Yang. The influence on TQM implementation by Human resource practice such as Training & Education, Job Rotation, Employee Relation, Leadership Development, Performance , Performance Appraisal, Employee security & health, Employ development, Recruiting & Selection ,HR Planning , Employ development, Recruiting & Selection

TQM implementation was classified into Empowerment, Leadership . Supplier’s Cooperation , Quality management system, Training of quality tools , Business Process Reengineering , Culture change & development , QCC Activity , Quality goal setting, measurement and management , Daily¬† management , Cross-functional management , Usage of SQC , Customer service system , Customer satisfaction managing , Project team of improvement , Hoshin management

The impact of HR practices and TQM practices was studied on quality performance under the criteria of employees satisfaction, customer satisfaction, company image and employee quality awareness.


The quality performance is significantly influenced by Human resource management and Total quality management.

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